Returns (trade customers)
This website supplies business customers only. We have a 30-day return policy, which means you have 30 days after receiving your items to request a return.
To be eligible for a return, your items must be in the same condition that you received them, unused, and in their original packaging. You will also need the receipt or proof of purchase.
To start a return, email us at orders@retailking.co.nz. Returns must be sent to:
Retail King NZ Limited
G08/324 Annangrove Rd
Rouse Hill NSW 2155
Australia
Items sent back to us without first requesting a return will not be accepted.
The cost of return postage is paid by the customer.
Damages and issues
Please inspect your order when it arrives and contact us straight away if an item is defective, damaged, or if you receive the wrong item, so that we can look into it and make it right.
Exceptions / non-returnable items
Certain items cannot be returned, such as custom or special order products, and items that have been used or opened where hygiene is a concern. Please get in touch if you have questions about a specific item.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will let you know once we have received and inspected your return, and whether the refund has been approved. If approved, your refund will be paid to your original payment method within 10 business days. Please remember it can take some time for your bank or card provider to process the refund.
A $15 administrative fee is deducted from refunds.
If more than 15 business days have passed since we approved your return, please contact us at orders@retailking.co.nz.
Warranty
Warranty terms are set out on our Warranty & Refunds Policy page.
Your rights
This policy does not limit any right or remedy that cannot lawfully be excluded. See also our Terms of Service.
Where we ship from
Orders are shipped from our Sydney warehouse or our Auckland warehouse.
